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The Innovator's Dilemma: When New Technologies Cause Great Firms to Fail (Management of Innovation and Change) Cover Image
The Innovator's Dilemma: When New Technologies Cause Great Firms to Fail (Management of Innovation and Change) (Hardcover)
By Clayton M. Christensen
$35.00
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The Referral of a Lifetime: Never Make a Cold Call Again! (The Ken Blanchard Series - Simple Truths Uplifting the Value of People in Organizations #10) Cover Image
The Referral of a Lifetime: Never Make a Cold Call Again! (The Ken Blanchard Series - Simple Truths Uplifting the Value of People in Organizations #10) (Paperback)
By Tim Templeton, Ken Blanchard (Foreword by)
$22.95
This item is not available this time
Superfans: The Easy Way to Stand Out, Grow Your Tribe, and Build a Successful Business Cover Image
Superfans: The Easy Way to Stand Out, Grow Your Tribe, and Build a Successful Business (Hardcover)
By Pat Flynn
$24.99
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Lessons from the Mouse: A Guide for Applying Disney World's Secrets of Success to Your Organization, Your Career, and Your Life Cover Image
Lessons from the Mouse: A Guide for Applying Disney World's Secrets of Success to Your Organization, Your Career, and Your Life (Hardcover)
By Dennis Snow
$19.95
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Getting Naked: A Business Fable about Shedding the Three Fears That Sabotage Client Loyalty (J-B Lencioni #33) Cover Image
Getting Naked: A Business Fable about Shedding the Three Fears That Sabotage Client Loyalty (J-B Lencioni #33) (Hardcover)
By Patrick M. Lencioni
$26.00
Usually Ships in 1-5 Days
Service Design: From Insight to Implementation Cover Image
Service Design: From Insight to Implementation (Paperback)
By Andy Polaine, Lavrans Løvlie, Ben Reason
$64.99
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Winning Her Business: How to Transform the Customer Experience for the World's Most Powerful Consumers Cover Image
Winning Her Business: How to Transform the Customer Experience for the World's Most Powerful Consumers (Paperback)
By Bridget Brennan
$19.99
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The Seven Pillars of Customer Success: A Proven Framework to Drive Impactful Client Outcomes for Your Company Cover Image
The Seven Pillars of Customer Success: A Proven Framework to Drive Impactful Client Outcomes for Your Company (Paperback)
By Wayne McCulloch
$19.99
Usually Ships in 1-5 Days
Powerful Phrases for Effective Customer Service: Over 700 Ready-To-Use Phrases and Scripts That Really Get Results Cover Image
Powerful Phrases for Effective Customer Service: Over 700 Ready-To-Use Phrases and Scripts That Really Get Results (Paperback)
By Renee Evenson
$19.99
Usually Ships in 1-5 Days
The Cult of the Customer: Create an Amazing Customer Experience That Turns Satisfied Customers Into Customer Evangelists Cover Image
The Cult of the Customer: Create an Amazing Customer Experience That Turns Satisfied Customers Into Customer Evangelists (Paperback)
By Shep Hyken
$19.95
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Lessons in Service from Charlie Trotter (Lessons from Charlie Trotter) Cover Image
Lessons in Service from Charlie Trotter (Lessons from Charlie Trotter) (Hardcover)
By Edmund Lawler
$24.99
This item is not available this time
The Service Culture Handbook: A Step-by-Step Guide to Getting Your Employees Obsessed with Customer Service Cover Image
The Service Culture Handbook: A Step-by-Step Guide to Getting Your Employees Obsessed with Customer Service (Paperback)
By Jeff Toister
$17.94
Usually Ships in 1-5 Days
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